Case Study – GDPR & FOI Transformation for a Local Authority.
Knight Consulting helped a local Isle of Man Commissioners achieve GDPR and FOI compliance by reducing response times and streamlined governance frameworks.
Client
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A Local Authority in the Isle of Man
Sector
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Public Sector
Services Provided:
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GDPR Consultation, FOI Request Handling, Compliance Framework Development
The Challenge
The client was struggling to manage a growing number of Freedom of Information (FOI) requests and GDPR subject access requests (SARs). Their internal processes were slow, inconsistent, and left them vulnerable to regulatory scrutiny and reputational risk. Compliance responsibilities were spread thin across multiple departments, resulting in missed deadlines, incomplete responses, and unclear data governance.
Our Approach:
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Conduct a comprehensive GDPR readiness assessment.
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Design and implement a structured FOI response workflow.
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Draft and update all relevant data protection and information governance policies.
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Deliver targeted staff training on GDPR, FOI, and SAR handling.
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Establish monitoring tools and reporting protocols for ongoing compliance.
The Outcome
Within three months, the Local Authority was well on its way to achieving full compliance with GDPR and FOI requirements. Request turnaround times were reduced considerably and internal teams reported significantly increased confidence and consistency in managing sensitive data. Knight Consulting now acts as a “bolt-on compliance function”, providing ongoing support and continuous improvement to ensure the organisation stays ahead of regulatory change.